Welsonne Renoir

About Welsonne Renoir

Senior hospitality operations leader with over a decade of experience overseeing enterprise-scale teams and complex resort environments within world-class luxury hospitality organizations. Currently serving as Assistant Director of Housekeeping at The Breakers Palm Beach, providing strategic and operational leadership for a workforce of 200+ team members and overseeing more than 150 acres of public and guest-facing spaces.MBA-educated and highly experienced in workforce leadership, operational governance, service excellence, and cross-functional collaboration within high-volume, high-expectation environments. Proven ability to lead large, diverse teams, drive consistency across expansive footprints, and maintain brand, safety, and quality standards at scale.Recognized for a disciplined, people-first leadership style, strong operational judgment, and the ability to balance guest experience, labor strategy, and risk management. Adept at partnering with executive leadership and cross-department stakeholders to deliver seamless operations aligned with corporate objectives.In parallel, I am the co-founder of Renoir Events, a boutique event planning firm specializing in luxury weddings and social events, applying enterprise-level planning, budgeting, and stakeholder management to deliver high-impact experiences.

Experience

1. Assistant Director of Housekeeping

   The Breakers Palm Beach

   Aug 2016 — Present · Palm Beach, FL, US

   Provides senior operational leadership for housekeeping operations at a premier luxury resort, overseeing a workforce of 200+ team members across guest rooms, corridors, and 150+ acres of public and guest-facing spaces.•Leads and develops management and frontline teams including Room Attendants, Housemen, and Floor Managers, with direct responsibility for hiring, performance management, coaching, corrective action, and succession planning.•Drives operational consistency, service excellence, and brand compliance within a high-volume, high-visibility environment.•Partners cross-functionally with Front Office, Engineering, Security, Guest Relations, and Executive Leadership to align operational priorities and resolve escalations impacting the guest experience.•Supports labor planning, workforce optimization, and staffing strategies to meet fluctuating occupancy and seasonal demand while maintaining service standards.•Plays a key role in operational governance, safety compliance, quality audits, and risk mitigation across expansive resort operations.

Education

• University of Central Florida

  Bachelor's Degree, Hospitality Administration/Management

  2014 — 2016

• Palm Beach State College

  Associate of Arts (AA)

  2012 — 2013

• Lynn University

  Master of Business Administration - MBA

• The Hong Kong Polytechnic University

  Study Abroad, Hospitality Administration/Management

  2014 — 2015