Wels Thomas
IT Technician @The Estée Lauder Companies Inc.
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WORK HISTORY
IT Technician @The Estée Lauder Companies Inc.
Supporting 700 users, whose applications included Lync 2013, Laptop and MacBook environment, iPhone and IPad support follow – me printing support, Active directory and remote support.Strong inter-personal skills, team leadership, communication and coordination skills utilized to achieve individual targets and corporate objectives.
SKILLS
ABOUT WELS THOMAS
PROFESSIONAL OVERVIEW: A highly experienced Desktop Support Professional with a proven track record of success supporting major migration programmes, embracing and utilising leading edge technology to add value to a global client base across an international sphere of operation. Acknowledged for the provision of innovative, delivery focused, results orientated IT solutions. CAREER HIGHLIGHTS INCLUDE:Wewantanycar.comJuly 2014 – Sept 2014: Two month contract: Manage, plan and execute effective asset management and accurate stock control of all computer equipment throughout London.Autism Centre SocietyApril 2014 – May 2014: Two month contract, imaging and deploying Windows 8 and office 2013 desktops. Also using active directory, SCCM and specialised anti-virus software,and providing on-site training and support for one day.Brookfield Multiplex EuropeContract finished on 24/02/14, was working as a IT support officer deploying a number of services, this included: installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware/software faults; Ernst & Young – Migration programme• Working for the above, migrating laptops from XP to Windows 7• users located in their London Bridge site• Using active directory, SCCM and migration tools to assist with migration of users Barclays Bank - Fusion Migration Programme• Deployed migration project across devices throughout the UK in an ITIL environment• Supported mobile Blackberry and I-pad2 devices and administered BES servers, acvtive directory, VDI support, SCCM and Citrix support liaising with Lenovo and HP on site teams
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