Wells Patterson
Processor Manager Compliance Analyst @JPMorganChase
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WORK HISTORY
Processor Manager Compliance Analyst @JPMorganChase
Richmond, VA, US
Lead day-to-day operations of the CCPA Requests and CalFIPA Notices processing team, ensuring 100% compliance with regulatory timelines and Chase privacy standards.• Maintain a zero-SLA-breach record through rigorous process management and proactive escalation handling.• Drive continuous improvement through feedback loops, workflow audits, and implementation of new standard operating procedures.• Serve as the primary compliance and controls liaison for CCB Privacy Operations and CxLoyalty/Chase Travel acquisition teams.• Spearhead onboarding for all new CCB Privacy Operations hires, developing training curricula and individualized ramp-up plans.• Act as Subject Matter Expert (SME) across CCB Privacy Operations, assisting leadership in bridging knowledge gaps across legal, operations, and IT departments.• Coordinate and participate in quarterly and annual internal audits; provide supporting documentation and facilitate control testing.• Design, implement, and manage manual and automated workstreams in support of consumer privacy requests and opt-outs.• Oversee enterprise-wide data privacy initiatives including Privacy by Design, Annual Platform Validations, and Data Subject Rights (DSR) integration.• Manage CCPA and privacy-related requests for CxLoyalty/Chase Travel acquisition, including system migrations and legacy data reconciliations.• Collaborate with legal and compliance to assess regulatory impact of new California Privacy Rights Act (CPRA) amendments and other emerging privacy laws.• Participate in strategic planning sessions with acquisition leadership teams to align cookie consent models and privacy policies.• Lead user acceptance testing (UAT) and training sessions for new internal privacy tools and data platform enhancements.• Implement quality assurance protocols that have consistently yielded a 95–100% accuracy rating across monitored workflows.• Foster a high-performance, collaborative environment
EDUCATION
Virginia Commonwealth University
Bachelor of Science (BS), Anthropology
Richard Bland College
Associate of Arts and Sciences (AAS), General Studies
SKILLS
ABOUT WELLS PATTERSON
Experienced Compliance Officer with a demonstrated history of working in the banking…
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