Chris Weller

IT Store Solutions Consultant @Lidl GB

Wimbledon, GB

o Assist in the evaluation and prioritisation of Sales projects from a technical perspective, and support in the evaluations of project proposalso Support the Sales Department in handling technical and functional requests both internally and from our international offices in line with ITIL incident, problem and request management principles.o Create and support the implementation of test plans for store solutions in the country, both delivered locally and by our international officeso Plan hypercare phases where required and manage escalation and problem management in line with ITIL incident and problem management principleso Work closely with our IT support experts in the analysis of incidents and requests, to create and ensure the proper operation of a sustainable support lifecycleo Plan and execute service level improvements and create plan to improve service quality and the correct operation of service and support functionso Ensure that solutions implemented are tested, security checked and transitioned into operation in accordance with company procedureso Ensure that implementations are aligned with the current data and solutions architecture to reduce the number of siloed solutions to a minimumo Engage with stakeholders within the Sales team to ensure that business challenges and objectives are understood and mapped against a pipeline of projects and implementations