Sherry Chu

Instructional Designer @NRG Energy

TX, US

Designed and delivered the Alberta Code of Conduct training to employees, achieving a 99% completion rate within 7 days and generating fewer than 10 support tickets by applying adult learning theory to maximize engagement and retention.• Collaborated with Care SMEs and frontline leaders to develop 10+ hours of e-learning and ILT content, improving specialists’ technical accuracy and billing compliance — leading to a 10% reduction in call escalations and a 30% decrease in overall training time.• Created 10+ interactive e-learning modules using Articulate Rise, Storyline, and Vyond, ensuring brand consistency, regulatory accuracy, and learner engagement through branching scenarios, click-and-reveal interactions, and custom feedback layers.

New York University

Master's degree, Learning Technology and Experience Design

National Taiwan Normal University

Bachelor's degree, Education major, English double-major