Sherry Chu
Instructional Designer
- Role
- Instructional Designer at NRG Energy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sherry Chu
After spending a year as an English teacher and tutoring extensively in Taiwan, I…
Experience
Instructional Designer
Feb 2025 — Present · TX, US
Designed and delivered the Alberta Code of Conduct training to employees, achieving a 99% completion rate within 7 days and generating fewer than 10 support tickets by applying adult learning theory to maximize engagement and retention.• Collaborated with Care SMEs and frontline leaders to develop 10+ hours of e-learning and ILT content, improving specialists’ technical accuracy and billing compliance — leading to a 10% reduction in call escalations and a 30% decrease in overall training time.• Created 10+ interactive e-learning modules using Articulate Rise, Storyline, and Vyond, ensuring brand consistency, regulatory accuracy, and learner engagement through branching scenarios, click-and-reveal interactions, and custom feedback layers.
Education
New York University
Master's degree, Learning Technology and Experience Design
National Taiwan Normal University
Bachelor's degree, Education major, English double-major
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