Inga D. Weaver
Support Center Supervisor @Valvoline Inc.
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WORK HISTORY
Support Center Supervisor @Valvoline Inc.
Oversee a team of agents who handle inbound and outbound customer service interactions, technical support, billing/fulfillment, and product support in a fast-paced, day-to-day, high-volume support center. • Hire, develop, and coach to build successful teams who deliver an exceptional customer experience and help improve their knowledge and skills. • Supervise Contact Center staff, keeping them informed of corporate policies, procedures, and organizational structure. • Drive process improvements through team member feedback, analyzing data, and up-channeling changes to obtain departmental goals and maintain communication with the Support Center Manager, keeping him/her informed of issues pertinent to the team. • Create and distribute monthly and weekly reports for Contact Center and Field Support, using data to identify areas of opportunity, and developing action plans to improve KPIs and close performance gaps. • Recognize employees for their accomplishments and provide structured feedback that inspires optimal team performance.
EDUCATION
Henderson State University
English/Language Arts Teacher Education
ABOUT INGA D. WEAVER
Experienced leader with over 15 years in operations and customer service management…
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