Al W.

About Al W.

Admitted IT “geek” and subject matter expert with global experience in IT corporate salesmanship across all industries and verticals. Highly skilled at leading both executive level, senior level, and functional level conversations focused on business outcomes, addressing IT related pain points, and effectively articulating business requirements at all levels; leveraging intuitive listening and acknowledgment practices. Established ability in building relationships, earning trusted advisor status, analytical thinker, accomplished collaborator & project orchestrator. Effective strategic planner, program manager, business development manager, delivery manager, service sales executive, and IT service sales marketing developer. Empowering current & past colleagues, customers, family, friends, partners, product sales, service sales, software sales, customer success, technical support, and IT delivery teams to achieve career, educational, personal, and professional goals. • 43+ years of experience as a professionally trained IT engineer (military & civilian); 33+ years of experience with IT tools and processes; and 15+ years of experience in a service sales role • Key Skills & Traits: Due Diligence, High Energy, Leadership, Mentorship, Coaching, Salesmanship, IT Service Framework, IT Practices & Principles • Accomplished public speaker at IT conferences, customer events, local events, partner events, sales events. Global experience at all levels: city, state, federal, military, large business, corporate, and educational (K-12, community college, public & private universities) • Skilled at capturing customer business goals & outcomes; listening to key stakeholders to identify pain points; creating a plan for growth & stability; assisting organizations that need or require transformational change • Seasoned deal qualifier, deal negotiator, service sales strategizer, business development leader, with proven financial acumen • Trained to identify customer buying models (i.e, compelling events, fiscal budgets, lifecycle management, sustainability); and to leverage conversational sales approach with key decision makers

Experience

1. Customer Program Manager, Cx Delivery

   Cisco

   May 2022 — Present · Austin, TX, US

   Collaborate with Product Sales Account Teams, Service Sales Teams, Business Development Teams, Customer Success Teams, Solution Design Architecture Teams, and Solution Delivery Teams to educate, re-train, introduce, and raise awareness of new and existing professional service offerings. Tasked with growing recurring services revenue (both transactional and subscription based) within a select number of Enterprise class customer accounts across the Central and Southern U.S. region. In this role, I am accountable for the following:• Establish \"trusted advisor\" relationships with internal and external key stakeholders to \"earn a seat at the table\" to accelerate IT adoption and introduce new service offerings that leverage automation • Meet with select customers to better understand their business objectives and IT solution requirements• Inform customers of the entire portfolio of Cisco professional service offerings (i.e, Day 0, Day 1, and Day 2 ongoing support services, to include platform specific managed services)• Grow and Protect recurring revenue subscriptional and transactional model professional services to meet and exceed customer outcomes and KPIs

Education

• Community College of the Air Force

  Associate of Applied Science, Electronics & Telecommunications

• Howard Community College

  Associate's degree, Business Administration and Management, General

• Wayland Baptist University

  Bachelor of Science - BS, Occupational Education