Dorothy Wong

Manager @Deloitte

Toronto, ON, CA

At Deloitte, I built my career at the intersection of people, strategy, and technology. As a management consultant in Deloitte\'s Customer & Marketing practice, I advised executives at some of North America\'s most recognizable brands across different industries on new business launches, loyalty transformation, and CX strategy.I then moved into a firm-wide leadership role as the National Chief of Staff for Deloitte Digital, where I worked with executive leadership to translate their vision into action for our person team, driving strategic initiatives and enabling operational excellence across Canada.Currently, I am building our firm\'s \"Future of Service\" perspective, exploring how emerging technologies like AI will redefine the interactions between organizations and their customers and employees. This involves deep research into technology trends and bringing senior leadership together to shape our strategic response, reinforcing the importance of human-centric design in our ever digital world.I thrive in roles that combine strategic thinking with operational execution, and I am energized by helping organizations find simpler and more human ways to serve their customers, employees, and communities with the help of technology.

Western University

Bachelor's Degree, BSc. Financial Modelling

Ivey Business School at Western University

Bachelor's Degree, Honors Business Administration