Wayne Xiao

About Wayne Xiao

I am an experienced enterprise solutions executive with a proven track record of large software development, solution implementations and business transformations. In my 20 years\' career in information technology, I have gained extensive hands-on experience in defining, designing and delivering enterprise scale business applications. Moreover, I have 10 years’ managerial experience in guiding and developing a team of knowledge workers, demonstrated ability in recruiting and retaining high performance technical teams. Proven leadership in enterprise architecture, IT & Data strategy, technology road map development and budget management. Domain expertise in the areas of customer relationship management (CRM), product lifecycle (PLM), enterprise resource planning (ERP), supply chain and service delivery. Strong technical knowledge in SAP, Salesforce, Cloudera, SAS and Sitecore software. Exceptional ability to collaborate and influence stakeholders in a multi-disciplinary environment. Excellent verbal and written communication skills, including the ability to explain technologies to business leaders and business concepts to the IT workforce. Extensive experience in project management with agile and waterfall methodologies. Skills in leading change management across functional and organizational lines. Strong quantitative and analytical problem-solving skills, with ability to transform raw data into business insights. Fluency in English, Chinese and German. Technical core competencies: • Cloud computing: Experience in AWS, Azure, Google Cloud and Aliyun. • SAP applications: ERP (ECC, S/4HANA), CRM, PLM, Hybris, BW/BI • Cloudera Data Platform and SAS products. • Data hub and analytics: Hadoop, SAP HANA, MySQL, PostgreSQL, MongoDB. • Programming languages: Java, ABAP.Net, Python, Hive, Spark. • Expert in GRC (Governance, Risk, Compliance) solutions and GDPR. • Leadership in enterprise architecture, SAP S/4HANA, artificial intelligence, machine learning, big data analytics, micro-services, middleware, API ecosystem etc.

Experience

1. Senior Customer Success Manager

   Cloudera

   Jun 2022 — Present · Raleigh, NC, US

   Manage strategic customers in multiple industries to improve the big data capabilities in hybrid cloud environment using Cloudera\'s products. • Drive customer success plan in collaboration with the clients and across the internal teams. • Build customer loyalty by addressing customer’s needs and managing escalations in partnership with support, professional services, engineering, and sales teams. • Identify cross-sell/up-sell opportunities and work alongside sales to increase ARR. • Drive adoption of Cloudera Data Platform (CDP) product line by customers. • Use customer feedback to enhance Cloudera\'s products.

Education

• RWTH Aachen University

  Doctor of Philosophy (Ph.D.)

• Lanzhou University

  Bachelor of Science (B.S.)

• RWTH Aachen University

  Study in Master of Business Administration

• RWTH Aachen University

  Master of Science (M.S.)