Wayne Morrissette
Director of Performance Optimization in Mobile Tech Customer Support - Servant Leader, Performance Coach, Growth Catalyst, Client Champion
- Role
- Director of Performance Optimization, Mobile Operations Center at Stratix Corporation
- Location
- Birmingham, AL, US
- LinkedIn followers
- 500 followers
About Wayne Morrissette
I\'m a proud nerd who has interests in a variety of different areas from meteorology to sports, from live music of all kinds, to politics and religion. I have always had a love affair with learning, and my superpower is sharing the complicated lessons of life and career that I\'ve learned over the years in a fun and much more simplified way than I experienced them. I\'m here to serve other human beings through leadership, teaching, and coaching which is fueled by my being an empathetic and curious observer of the world around me. I\'m a right-brained and left-brained introvert. I\'m fascinated with the diversity of cultures and points of view in the world. I\'d love to spend the downhill portion of my current mid-life traveling the world to get to experience it first-hand.Specialties: Contact Center Operations Management (Healthcare, Health Insurance, Telecom, Public Utilities, Tech Support)Contact Center Quality Assurance Management/ConsultingBusiness Process Outsourcing (BPO)Training Management - Customer Service, Sales, CollectionsTraining Delivery - In-person/VirtualProject Management - Learning & DevelopmentCustomer Service EscalationsBusiness/Performance CoachingOnline MarketingLife and Health InsuranceWeather Forecasting - General, Tropical, Aviation
Experience
Director of Performance Optimization, Mobile Operations Center
Oct 2023 — Present
Education
Sidney Lanier High School
Advanced Honors Diploma
University of Alabama at Birmingham
Bachelor of Arts, Communications Studies/Broadcasting
Georgia Institute of Technology
Master of Science, Earth and Atmospheric Sciences
Skills
- Recruiting
- Scheduling Management
- College Recruiting
- Revenue Cycle
- Employee Training
- Software Documentation
- Process Improvement
- Social Media
- Social Media Marketing
- Telecommunications
- Marketing
- Instructor-Led Training
- Weather Forecasting
- Patient Care
- Leadership
- Admissions
- Coaching
- Interviews
- Leadership Development
- Vendor Management
- Program Management
- Training
- Customer Satisfaction
- Training Delivery
- Patient Satisfaction
- Event Planning
- Human Resources
- Weather
- Patient Scheduling
- Public Speaking
- Training Consultancy
- Meteorology
- Project Management
- Call Center
- Management
- Team Building
- Team Leadership
- Operations Management
- Quality Assurance
- Time Management
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