Wayne Harris

About Wayne Harris

A Sales Leader with extensive experience and background of success in collaborating with all levels of management to provide marketing strategies, tactics, and thought leadership. Provide direction, operational support, and change management expertise while transitioning businesses and employees to positive changes. Execute plans aligned with forward-thinking business strategies, recruiting key talent while retaining critical staff members to ensure team efficiency. Display strategic insight and dedication in performing complex tasks that serve company objectives. Strengths encompass: Cold Calling Networking Marketing Sales Methodologies Revenue Generation Purchasing Program Development P&L and Annual Budgets Customer Service

Experience

1. Client Services Manager Account Executive

   Expert Business & Professional Services Myexpertcoach

   Jun 2013 — Present

   Oversee account management, strategic planning, client service delivery, and public relations efforts reporting directly to the Vice President of Sales. Primary focus involves maintaining existing relationships, while facilitating retention and growth through ensuring client satisfaction with a proactive approach, maximizing sales volume. Accountable for meeting goals that directly impact overall growth of the organization and its revenue. Proactively create new business through the execution of lead generation strategies. Gain extensive referrals through development of strong client relationships, and exceptional product knowledge, sales ability and customer service. Maintain superior levels of customer satisfaction and ensure smooth overall operations Perform annual client reviews of services, needs and annual service contracts and identified sales opportunities to generate additional revenues sources. Work closely with strategic business partners and negotiated contracts for services. Emphasis on superior customer relationship management includes developing strong relationships with clients to insure prompt response and manage customer expectations.

Education

• Nova Southeastern University

  Associate of Arts - AA

• University of Atlanta

  🎓 Bachelor of Science

Skills

• Food Service
• Strategic Planning
• Retail
• Pricing
• Key Account Development
• National Accounts
• Sales
• Inventory Management
• Forecasting
• Marketing Strategy
• P&L
• Customer Retention
• Food
• Market Planning
• Customer Service
• Customer Satisfaction
• Training
• Hiring
• Sales Process
• Trade Shows
• Catering
• Income Statement
• Competitive Analysis
• Contract Negotiation
• Selling
• Management
• Sales Management
• Product Marketing
• Sales Presentations
• Hospitality
• Marketing
• Business Planning
• Operations Management
• P&L Management
• Business Development
• Leadership
• Business Networking
• Purchasing