Wayne Bogan
- Role
- VP - Product Manager, Operations Transformation at LPL Financial
- Location
- Rock Hill, SC, US
- LinkedIn followers
- 500 followers
Experience
VP - Product Manager, Operations Transformation
Jun 2018 — Present · Fort Mill, SC, US
Responsible for strategic and tactical delivery for applications within the Operations business unit focused on significant customer and employee experience improvements for complex operational processes resulting in 30+% KPI improvements for services offered. These applications will lay the foundation for significant automation of manual processes across all operational teams over the next 3-5 years. Served as product manager for Omni Channel rollout by implementing new contact center solution for 1,200+ employees and customers resulting in increases in employee satisfaction, customer satisfaction, and contact center metrics. Served as product manager for Enterprise Data Lake building the new on premise and cloud data lake platforms to centralize enterprise analytics and reporting which significantly improved the performance of critical production systems.
Education
Clemson University
Biochemistry
1986 — 1991
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