Wayne Benza

About Wayne Benza

Results-driven Client Success Executive with 10+ years of proven experience driving…

Experience

1. Customer Success Executive

   Cisco

   Dec 2020 — Present

   Drive adoption of Cisco\'s products and services across all stages of the lifecycle, while building high customer satisfaction and maximizing the value of my customer\'s investment. Create a joint success plan with my customers, outlining use cases, driving outcomes and key business value with corresponding and supporting success metrics. I collaborate daily with our sales team on account strategy development for my customers, understanding and defining my clients vision and strategy to maximizing their overall investment. Build deep relationships with our customers, senior leaders and partners and the extended Cisco account team members in achieving their goals and improving my customers experience. I develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. I provide and engage the correct level of technical support, ad-hoc training and awareness to my customers Ensuring my customers remain satisfied with our products and services by educating them about functional capabilities and possible upgrades. I maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Education

• Kutztown University of Pennsylvania

  Communication, General