Wayne Huston
Major Incident Response Lead
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Wayne Huston
An accomplished, results-oriented leader with extensive technology experience. A trusted organizational leader with solid problem-solving skills and a proven ability to build and motivate teams, as well as broad strategic and operational expertise in the areas of planning, technical support and project management. Accustomed to overseeing multiple projects with competing priorities, I bring leadership, a relentless commitment, and strong technical expertise to help organizations execute their technology goals.
Experience
Major Incident Manager
Jun 2019 — Present · Cincinnati, KY, US
Part of a global team that provides Incident Management for a global telecommunications and entertainment company in an ITIL based ITSM Managed Services Agreement.• Manage a 24x7 Incident Management Hotline and work with individuals or the global service desk to capture pertinent details to create incident tickets in an ITIL base Service Now environment.• Engage support teams via voice, chat and paging systems to respond, review and resolve an incident.• Maintain documentation and Executive engagement during the incident and provide handoff to the problem management team to identify root cause analysis.• Provide assistance to the Change Management Organization in the review and approval of change tickets
Education
University of Cincinnati
BA, Management
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