Wayne Zhang
- Role
- Workforce Planning Ai Ml Lead, Vice President at JPMorganChase
- Location
- Costa Mesa, CA, US
- LinkedIn followers
- 500 followers
About Wayne Zhang
Hands-on experiences in extensive analytical practice and modeling implementations…
Experience
Workforce Planning Ai Ml Lead, Vice President
Mar 2023 — Present
Report to the WFP Head of Consumer & Community Banking by delivering quantitatively driven solutions to support the core CP & A functions including Demand Forecasting, Capacity Planning, Resource Scheduling, and Business Analytics. • Execute innovation efforts through Cloud based working environment targeting data science and its applicability in capacity planning involving AI/ML/NLP serving call centers, back offices, and retail branches for Chase US. • Time series modeling for Call Center in timely manner delivering high quality forecasting of daily volume for queue groups accommodating variations of holidays, special occasions, event occurrences applying AI/ML algorithms
Education
Beihang University
Doctor of Philosophy (Ph.D.), Electrical Engineering
1999 — 2003
Northwestern Polytechnical University
Master, Computer Engineering
1996 — 1999
UC Irvine
Master, Statistics
2006 — 2008
Skills
- Data Mining
- Statistics
- Decision Trees
- Predictive Modeling
- Cluster Analysis
- Time Series Analysis
- Stata
- Risk Management
- Quantitative Analytics
- Sas Programming
- Analysis
- Vba
- Sql
- Business Intelligence
- Statistical Modeling
- Sas
- Segmentation
- Credit Risk
- R
- Analytics
- Data Analysis
- Spss
- Predictive Analytics
- Credit Scoring
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.