Wayne Willoughby

About Wayne Willoughby

Senior Executive with extensive experience in Financial Services and Payments Industry. Leadership positions span Global Operations, Enterprise Transformation and Strategic Programs. Currently leading Business and Real Estate Services at Wells Fargo, which includes Real Estate Valuation Services, Information Management Utility, Tax Operations Utility, and Complaints Management. Previous leadership positions at Wells Fargo include Head of Real Estate Valuation Services; interim Head of Payments Operations leading Wires, ACH, Lockbox, Network Management and User Acceptance Testing; Head of Enterprise Operations Transformation, managing a global team in Transformation Strategy & Execution Consulting, Enterprise Business Process Management, Enterprise Intelligent Automation Solutions, Payments Transformation, and Data Management, Insights & Analytics.

Experience

1. EVP Head of Business & Real Estate Services

   Wells Fargo

   Apr 2023 — Present · US

   Head of Business and Real Estate Services, which includes- Real Estate Valuation Services, supporting business and customer needs in the placement, execution, and oversight of all Residential and Commercial real estate valuations, Collateral Underwriting, and Environmental and Construction- Information Management Utility, delivering critical information and content services for the Enterprise across the Document Capture, Content Perfection, and Information Records Management- Tax Operations Utility, providing front line customer tax operations leadership and expertise from an execution, enablement, and governance perspective- Complaints, Redress & Remediations, building a comprehensive monitoring and thematic assessment program across Shared Service Operations- Wayne is also leading the SSO People Agenda Program to help strategically improve employee experiences by developing high performance teams, focus on culture drivers, deepen our DE & I efforts and build transferable skills for internal mobility.

Education

• Hofstra University

  Bachelor of Business Administration (BBA), Banking & Finance

  1983 — 1987

• The Johns Hopkins University - Carey Business School

  Finance & Business Management

Skills

• Securities
• Business Analysis
• Strategy
• Portfolio Management
• Investment Banking
• Credit Cards
• Capital Markets
• Financial Services
• Relationship Management
• Management
• Treasury Management
• Banking
• Risk Management
• Vendor Management
• Cash Management
• Business Development