Wayne Overcash
As water reflects the face, so one’s life reflects the heart.
- Role
- Senior Go-to-market Manager - Datacenter Gtm Americas at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Wayne Overcash
25+ years in the IT industry including global project management, enterprise account management, technical sales, training and enterprise technical support.Key Accomplishments- Customer Excellence:Management and resolution during crisis support situations for top Microsoft customer accounts including Premier Mission Critical and Executive Hot escalations directly from C-level stakeholders. Leadership:Team lead for crisis managers and program managers to proactively reduce customer crisis events for Microsoft’s top 20 most critical customers, while successfully improving CSAT survey targets. Mentorship, hiring and trainer for numerous new hire and new to role employees over the past 23 years across multiple roles. Innovative Contributor:Key architect and co-lead for the Microsoft Azure Hi-Pri program that proactively engages on critical customer events (i.e. Black Friday, political elections, Christmas retail etc.) to ensure the success of events through pre-event planning and real time execution.Primary lead and creator of the Microsoft Executive Engagement Management (EEM) team to both proactively and reactively devise a holistic health plan for the top most impacted Premier customers to drive down current support caseloads, proactively improve the customer environment to reduce future support cases, and drive an improved customer relationship to increased CSAT across all pilot customers. Conference speaker, trainer and content contributor:A four-time speaker at Microsoft Tech Ready (TR18, TR19, TR20, TR21) presenting on crisis management and executive C-level engagement best practices. Experienced trainer having trained teams onsite across the USA, India and Malaysia. Numerous published technical articles and Microsoft Studios training videos.
Experience
Senior Go-to-market Manager - Datacenter Gtm Americas
Dec 2024 — Present · Charlotte, NC, US
Education
University of North Carolina at Charlotte
Bachelor's degree, Geological and Earth Sciences/Geosciences
2000
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