Wayne M.
Troop Ssgt - Communications Specialist @British Army
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WORK HISTORY
Troop Ssgt - Communications Specialist @British Army
GB
Senior leader responsible for the command, development, and operational readiness of a multi disciplinary troop within the Royal Signals. Frequently entrusted to act as Troop Commander, leading planning, training, and delivery of troop level operations in high pressure environments.Key Focus Areas• Leading day to day troop command, setting standards, driving performance, and mentoring junior NCOs.• Designing and delivering training programmes that build technical capability, leadership skills, and operational readiness.• Managing welfare, discipline, performance reporting, and career development for soldiers across multiple trade groups.• Coordinating with HQ, partner units, and external stakeholders to deliver secure communications and digital services.• Overseeing equipment, vehicles, and communications systems to ensure full readiness for deployment.• Providing calm, structured leadership during incidents, exercises, and operational deployments.Highlights• Successfully led troop level deployments and major exercises, consistently achieving high readiness and strong operational outcomes.• Developed junior leaders through targeted coaching, resulting in multiple successful promotions and trade advancements.• Recognised for maintaining exceptional standards of discipline, professionalism, and technical capability.• Applied modern training methods (including Defence Train the Trainer Practitioner) to improve learning quality and engagement.Core StrengthsLeadership • Operational Planning • Training Delivery • Team Development • Stakeholder Coordination • Risk Management • Communications & Information Systems • High Pressure Decision Making
ABOUT WAYNE M.
IT & Digital Business Partner | Service Delivery & Transformation | ITSM & Change Management | Major Incident & Incident Management | Project Management’Working in IT Service Management (ITSM) for over 24 years within the Social Housing Sector has given me a great understanding of all things related to providing excellent customer service to both internal and external stakeholders. To add to my ITSM knowledge, I am also Army reservist in the Royal Signals and have been for the last 23 years during this time time have attained the rank of Troop Staff Sergeant. This has given me several varied skills that I can use in any civilian role. Some of these skills I have gained over the years is managing high-performance troops and delivering excellent outputs in challenging environments. During my ITSM career, I have gained an excellent understanding of the ITIL framework. I have also been able to put the use of this framework into practice by being part of a small team that managed Major Incidents / Problem Management / Change Management and Service Transition within the Group. I am extremely passionate about delivering an excellent service to both colleagues and customers. I am looking for a role that I can make a difference in and help improve overall customer satisfaction and service performance.I am looking for both contract or permanent roles within IT Service Delivery or ITSM. If you need any further information, then please feel free to contact me.
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