Wayne Foster

WORK HISTORY

ABOUT WAYNE FOSTER

A resourceful, dependable leader with extensive experience delivering services across a critical complex laboratory estate and corporate real estate portfolio. Responsible for the operational delivery of Hard, Soft and Security services within a portfolio of Government buildings forming part of a TFM National contract. Respected confident leader with excellent communication and customer service skills, adept at working in a rapidly changing environment. Highly motivated and disciplined individual possessing proven leadership qualities and a keen eye for detail. A natural leader developed during 23 years exceptional years’ military service with the British Armed Forces.Key Skills and Achievements • Key Account Director / Head of Operations accountable for the operational delivery of TFM, Security Hard and Soft services within a portfolio of Government buildings forming part of a National contract.• Directed operations across a critical complex estate on a national portfolio of properties.• A Senior Facilities Manager responsible for mobilising a £5m Government TFM Security, Hard and Soft services contract across the London and South East Region with Interserve PLC.• Led and managed the TFM Security, hard and soft services across 3 government buildings totalling sq ft.• Responsible for the service delivery at the largest dedicated conference events and exhibition centre in central London.• Led a team responsible for the delivery of a major 7M refurbishment project on a grade 2 listed building.Career Summary Key Account Director ISS August 2023 – Present Head of Operations / Key Account Director accountable for the operational delivery of TFM Security, Hard, Soft and Catering services within a portfolio of Government buildings forming part of a National TFM contract. Leading service delivery of hard and soft services across all properties, responsible for circa 300 staff, with 3 direct reports and a P&L of £18 – 27m. Providing strategic management and support to the facilities managers across a national estate. Single point of contact for all clients, stakeholders and service providers, ensuring delivery of services are constantly delivered in line with contract expectations.