Wayne Dowling
Reservations and Business Development Executive @Sabine Rooftop Bar
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WORK HISTORY
Reservations and Business Development Executive @Sabine Rooftop Bar
City Of London, GB
One of London’s most exclusive Rooftop Bar’s• Manage reservations for individual guests, group bookings, and private events, ensuring a smooth and professional customer experience including site visits• Collaborate with the development team to test and suggest improvements to booking systems, supporting efficiency and usability• Support with business development through researching and development of new packages and initiatives to compete with the local market• Work alongside the marketing team to update website content and refine brochures, helping to strengthen brand presentation and attract new customers• Review menus across brunch, à la carte, drinks, and packages, providing feedback and recommendations to enhance customer choice and profitability• Support the preparation of tailored proposals for events, aligning offerings with client requirements and business objectives• Contribute to cross-team projects aimed at improving processes and overall customer satisfaction
EDUCATION
British Academy of Photography
Higher National Diploma (BTEC), Commercial Photography
City of Bristol College
Certificate, Introduction To Counselling
SKILLS
ABOUT WAYNE DOWLING
Experienced Service Delivery Manager with a strong background in leading teams, improving customer experience, and ensuring the smooth delivery of operational services. At Six Star Global, I was responsible not only for service performance but also for developing a positive, people-first culture across the team.I actively supported HR processes, nurtured team growth, and created an environment where individuals felt encouraged, supported, and empowered to perform at their best. From onboarding and development planning to day-to-day coaching, I take pride in helping people thrive and reach their full potential.I’ve worked closely with clients and internal teams to manage expectations, resolve issues quickly, and build long-lasting relationships built on trust and accountability. Since leaving my previous role, I’ve continued supporting businesses as a freelance consultant, focusing on service structure, triage models, and customer engagement.I’m now seeking a permanent opportunity where I can make a lasting impact in service delivery and team development, combining operational excellence with a strong commitment to people.
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