Wayne Blier

About Wayne Blier

IT Operations and Project Management professional with over 20 years of experience in the…

Experience

1. Senior Technical Account Manager

   Microsoft

   Dec 2015 — Present

   Acts as the front-line strategic business advisor to Microsoft’s Premier Support customers, aligning customer priorities to maximize the business value of their Microsoft investment ensuring responsible growth, quality, and satisfaction of the customer’s services relationship. • Responsible for creation of strategic relationships with key stakeholders within customer organizations at all levels from “C” level executives down to technology professionals. • Primary driver of organizational, process and technology change and maturity through the demonstration of the Microsoft value proposition and how it can meet customer business objectives. • Accountable for sustainable growth by partnering with and effectively creating lines of communication with Services Sales, Consulting and Engineering personnel to strategize on ways to create new opportunities within the accounts they service. • Ensure the responsible profitability of our services through effective portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth. • Responsible for delivery excellence for the Microsoft Premier catalog of service across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services. • Provide leadership to teams compromised of Microsoft, partner and customer resources in the delivery of complex solutions through the One Microsoft approach.

Education

• Webster University

  Masters, Business Administration

• National University

  Masters of Science, Information Technology

Skills

• Pmp
• Resource Management
• Quality Assurance
• Military
• Troubleshooting
• System Administration
• Management
• Technical Recruiting
• Servers
• Network Administration
• System Deployment
• Government Contracting
• Program Management
• Business Process Improvement
• Analysis
• Information Technology
• Project Management
• Security
• Software Documentation
• Dod
• IT Management
• Security+
• Information Assurance
• Computer Security
• Strategic Planning
• U.s. Department of Defense
• Contract Management
• Itil
• Security Clearance
• Tactical Planning
• Air Force
• Top Secret
• Requirements Analysis
• Intelligence
• Process Improvement
• Leadership