Wayne Baker
Service Transition Specialist @Southern Water
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WORK HISTORY
Service Transition Specialist @Southern Water
Worthing, GB
Southern Water is the private utility company responsible for the public wastewater collection and treatment in Hampshire, the Isle of Wight, West Sussex, East Sussex and Kent, and for the public water supply and distribution in approximately half of this area.• Creation of Service Transition Handover Document (STHD) including component support matrix and support model(s).• Service Transition resource costs estimated and included at project initiation.• Creation and ongoing management of Service Operational Acceptance Criteria (SOAC) ensuring operational requirements are captured, completed and evidenced prior to go live.• Creation of Service Readiness and Warranty Slide packs to facilitate decisions in regard to project go lives and warranty exits.• Assessment of test results, identifying defects or missing capability that could drive manual workarounds, SLA failure or resource impacts into the Support Services team(s).
EDUCATION
University of London
2.1
SKILLS
ABOUT WAYNE BAKER
With over five years of experience, Southern Water has benefited from a Service…
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