Wayne Cole
Senior Information Technology Leader @ NextEra Energy, Inc. | Site Reliability Engineering, Nearshore
- Role
- Senior Information Technology Leader at NextEra Energy, Inc.
- Location
- Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Wayne Cole
With over a decade of experience, currently serving as Senior Information Technology Leader at NextEra Energy, Inc, contributing to transformative initiatives leveraging Agile frameworks, Site Reliability Engineering, and Nearshore and Offshore strategies. Equipped with a graduate degree in Computer Science specializing in Artificial Intelligence and certifications in PMP, SAFe, and Prince2. Educate future technologists as an adjunct professor at Florida Atlantic University and Florida International University. Passionate about advancing AI and software engineering management, thrive on fostering collaboration and empowering teams to deliver impactful, scalable solutions that align with organizational goals.
Experience
Senior Information Technology Leader
Sep 2015 — Present
Education
Tuskegee University
Bachelor's degree, Mathematics
Florida International University
Master of Science - MS, Information Systems and Technology
Florida Atlantic University
Doctor of Philosophy - PhD, Computer Science - Artificial Intelligence
Tuskegee University
Bachelor's degree, Computer Science
1990 — 1994
Skills
- Offshoring
- Visio
- IT Management
- Workforce Management
- Contact Centers
- Six Sigma
- Customer Experience
- Business Intelligence
- IT Service Management
- Service Delivery
- Change Management
- Business Analysis
- Program Management
- IT Operations
- Cross-Functional Team Leadership
- Vendor Management
- Call Center
- Outsourcing
- Integration
- Project Portfolio Management
- Process Improvement
- Requirements Analysis
- Call Centers
- Resource Management
- Operations Management
- Management
- Team Building
- Customer Satisfaction
- Sharepoint
- Quality Assurance
- Bpo
- Telecommunications
- Analysis
- Project Management
- Software Documentation
- Sdlc
- Disaster Recovery
- Business Process Improvement
- Business Process
- Acd
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