Wayne A. Robertson

About Wayne A. Robertson

Technical Support Specialist II I\'m an accomplished Technical Support specialist with…

Experience

1. IT Support Specialist Ii

   Onco360 Oncology Pharmacy

   Sep 2022 — Present

   Support of Network, telephone infrastructure services and systems including voice services, call center applications and monitoring and maintenance of systems. Evaluate and audit telecommunications network or hardware for integrity and capacity planning.• Responsible for supporting Onco360’s vision of using technology to provide innovative, patient centric approach to navigate the complexities of cancer care.• Experience with Exchange, Firewalls, switches, AD and Client technologies• Provides support to IT users for all aspects of end-user computing and desktop-based LAN systems hardware and software. Configures, installs, monitors and maintains IT users desktops, software and peripheral equipment; supports internal, external and remote workforce.• Provides technical support to diagnose, analyze, research and resolve computer problems for internal and external customers in a mid to large Windows Enterprise environment.• Image desktops, laptops, terminals, install software, encryption and configure user profiles.• Hardware replacement, rebuild and evaluate/document the condition of returned equipment for possible reuse or disposal.• Trouble shooting network issues within the environment using networking fundamentals, concepts, practices and procedures.• Design, configuration, deployment, and primary system support and maintenance of voices services on VoIP PBX, VoIP Platform, Modular Messaging, and Call Center applications.• Provide system support for inventory database of Telecom hardware and facilities to ensure timely delivery of service, accurate information and cost containment.• Document and track to resolution all customer support request/issues within ticketing system.• Effectively communicates complex information to a variety of technical and non-technical customers and to engineering team. Works with IT Management to develop and document accurate operating procedures.

Education

• Queensborough Community College

  Associate of Arts and Sciences (A.A.S.)

• Vaughn College of Aeronautics and Technology

  Bachelor of Technology (B.Tech.)

Skills

• Troubleshooting
• Sales
• Microsoft Exchange
• Business Process Improvement
• Computer Hardware
• Technical Support
• Vendor Management
• Research
• Document Management
• Windows 7
• Vpn
• A+ Certified
• Software Installation
• Servers
• Printer Support
• Help Desk Support
• Project Planning
• Marketing
• Active Directory
• Windows Server
• Hardware
• Software Documentation
• Printers
• Laptops
• Windows Xp
• Process Improvement