Wayeza Anwer
Social Media Analyst | Myntra
- Role
- Social Media Analyst at Myntra
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Wayeza Anwer
Dedicated and detail oriented Social Media Analyst and marketing enthusiast with overall…
Experience
Social Media Analyst
Jun 2020 — Present · Bangalore Urban, IN
Monitored and responded to user queries and escalations across Facebook, Instagram, Twitter, and LinkedIn, ensuring timely and accurate resolutions.2. Worked with cross-functional teams (Product, Catalog, Design, Category) to resolve real-time operational issues impacting promotions and campaigns.3. Reported recurring errors in posts, banners, catalogues, product descriptions, and other assets, collaborating with stakeholders to drive faster fixes and minimize user-impacting issues.4. Consistently maintained a work quality score of 95–99% while delivering accurate and timely resolutions across social media platforms.5. Provided inputs during Root Cause Analysis (RCA) for escalated cases, helping identify underlying process and product gaps.6. Acted as floor support, assisting colleagues in real time with tools, workflows, and handling escalations.7. Identified process gaps and recurring issues, contributing to documentation and improvement initiatives by flagging inefficiencies and sharing insights for smoother workflows.8. Supported knowledge-sharing initiatives by raising recurring query trends, refining response guidelines, and contributing insights for training refreshers and escalation management.9. Suggested training content ideas and shared real examples to reinforce best practices, helping maintain consistency in communication and team performance.10. Presented performance and issue-trend reports to leadership, offering actionable recommendations and fostering a culture of accountability and continuous improvement.
Education
Mount Carmel College, Palace Rd, Bengaluru
Bachelor’s Degree
2012 — 2015
Garden City University
Master’s Degree
2015 — 2017
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