Wayde Trent

About Wayde Trent

I am a Senior Business Analyst and Customer Care/Billing System Subject Matter Expert on migrations, conversions, upgrades and integrations of ICOMS, CSG and AS400 systems. Areas I Excel In:For the past 15 years, I have provided strategic consulting expertise on 100’s of customer care and billing system solutions across voice, data and cable. I am frequently engaged as a consultant as well as served a full time employee with many of the top Telecom and Cable service providers including: Bright House/Charter Communications, Insight Communications, Comcast Communications, Time Warner Cable, Cox Communications, Convergys and ProCom. What I Bring To The Table:I conduct deep-dive sessions with clients to clearly grasp business needs, prepare fit-gap analysis and risk assessment, while creating business requirement documents and process flows, data mapping, and conversion planning. I have been successful testing, certifying, implementing, integrating, migrating, training and post go-live support for large-scale application platforms and systems across multiple functions. My solid technical expertise allows me to integrate with systems design, coupled with strong business operations, service and workforce management experience. My Added Value:I take on the tedious tasks that others procrastinate on with a passion for precision and accuracy. By working with multiple clients for many years, I have gained exceptional customer service skills and I always stay committed to the end result to ensure every customer\'s expectations are exceeded. I am a highly effective leader collaborating with and uniting diverse work groups to streamline business processes across disciplines, locations, and diverse business units

Experience

1. Business Analyst

   Blue Stream Fiber

   Jun 2021 — Present · Canton, GA, US

   Create reporting scripts for end users using MSSQLCreate Datasets for Reporting and Power BI dashboards using MSSQLBuild, Update, and Maintain Power BI dashboards

Education

• National Business College

  Associate's degree, Computer Science

  1982 — 1984

• Northwood University

  Bachelor's degree, Business Administration and Management, General

  1990 — 1999

• George Washington University / ESI

  Master Certificate, Project Management

  1993 — 1993

Skills

• As400
• Integration
• Migration Projects
• Provisioning
• Requirements Gathering
• Business Process Improvement
• Sdlc
• Cable Industry
• Process Improvement
• Telecommunications
• Analysis
• Vendor Management
• Visio
• Billing Systems
• Csg
• Business Analysis
• Project Management
• Documentation
• Wireless
• A360
• System Deployment
• Business Requirements
• Icoms
• Amdocs
• Requirements Analysis
• Business Process
• Conversion
• Testing
• Pmp
• Call Centers
• Management