Wayanne Stewart
Relationship Banker Team Lead @Regions Bank
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WORK HISTORY
Relationship Banker Team Lead @Regions Bank
Partners with the Branch Manager to guide and direct all branch activities •Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions’ solutions. •Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones. •Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities •Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs. •Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types •Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier •Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose •Oversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occur •Resolves escalated issues, primarily in Branch Manager\'s absence, which may include team scheduling, counseling associates, or input into hiring decisions •Refers customers to an internal team of experts when additional financial goals and needs are recognized •Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks •Ensures a consistent optimal customer experience, including handling customer’s transactional needs.
EDUCATION
The University of the West Indies, Mona
Bachelor of Science (B.Sc.), Psychology
St. Andrew High School for Girls
Business
ABOUT WAYANNE STEWART
I am dedicated to continuous process improvement in the face of rapidly evolving and changing markets.Extremely results-oriented and proactive in addressing and resolving problems. I\'m also dependable bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.
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