Wasiq Omar
Major Incident Manager @Cognizant
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WORK HISTORY
Major Incident Manager @Cognizant
Brampton, ON, CA
Ensuring enterprise Major Incident Management, restoring business-critical services across 100+ Major and Critical Incidents through decisive triage, escalation, and recovery aligned with ITIL and SLAs- Directing end-to-end incident governance in ServiceNow, delivering executive communications, leading Post-Incident Reviews and RCA, and driving measurable service resilience and continuous improvement- Driving cross-functional teams in a 24/7 environment, strengthening operational maturity through runbooks, SOPs, automation, and senior-level incident leadership across On-shore and Off-shore teams.
EDUCATION
Mastermind
A levels
Saint Mary's University
Master's degree, Computing and Data Analysis
Fanshawe College
Post Graduate Certification, Software and Systems Testing
BRAC UNIVERSITY
Bachelor’s Degree, Computer Science
Toronto Film School
Video Games Design and Development
George Brown Polytechnic
Graduate Certificate, CyberSecurity
SKILLS
ABOUT WASIQ OMAR
I am a senior Major Incident Manager adept at analyzing major incidents and formulating action plans by engaging with all relevant support teams imperative to resolve the incidents for Loblaw Companies Limited. I pride myself in being versatile while being proficient at critical thinking and problem solving in high-pressure environments. Throughout my career, I have enjoyed several achievements, including:• successfully resolving 100+ major incidents• contributing to improving incident management processes and workflows• leading a team of incident response specialists and training 15+ new hiresIn my spare time, I enjoy learning about Digital Forensics, Ethical Hacking, and more about Incident Response to stay ahead of industry trends.
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