Wasinee Siewsrichol
Service Desk Analyst @Euromonitor International
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WORK HISTORY
Service Desk Analyst @Euromonitor International
Chicago, IL, US
Troubleshoots web application and network connectivity issuesManages intermediate administrative knowledge for Active Directory, Windows OS, Microsoft 365 Admin, Halo ITSM Platform, Intune/MEM, Mimecast, WebrootResponds to alerts raised by end point protection systems and Security Operations Centre (SOC)Applies operating system and application updates, security patches and configuration changesEnsures appropriate accessibility by updating user account information, resetting passwords, and ensuring roles-based access where applicable
EDUCATION
Microsoft
Microsoft 365 Certified: Fundamentals
University of Illinois Chicago
Bachelor's degree, Public Policy
Springboard
Data Science
Service Desk Institute (SDI)
Service Desk Analyst
ABOUT WASINEE SIEWSRICHOL
I am a certified Service Desk II (IT) Analyst with leadership experience in training new…
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