Wasim Tehsildar
{ORM} Social Media Executive @ Zoomcar
- Role
- Senior Customer Service Representative at Zoomcar
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Wasim Tehsildar
Possible rewritten summary: Customer service is my passion and expertise, with…
Experience
Senior Customer Service Representative
May 2021 — Present · Bengaluru, IN
Handled high volume of inbound and outbound call and e-mail inquiries and follow-ups.Responsible for monitoring social media platforms such as Facebook, YouTube, Play Store, Twitter,LinkedIn, Instagram, Google+, Consumer Forum and other social media best practices.Responding to all social media escalations with a first response TAT of 5 minutes, and to ensure that thecomplaint is resolved within a TAT period of 8 hours.Handling CEO and management escalations to ensure that customer\'s concern is resolved and togain back their confidence on the company.Improved user productivity and efficiency through system training and support.Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.Increased efficiency and performance by monitoring team member productivity and providingfeedback.
Education
Maharashtra State Board Of Secondary and Higher Secondary Education, Pune
10th
2007 — 2008
CMJ University
Bachelor of Commerce (BCom)
2011 — 2013
Bhartiya Shiksha Parishad Uttar Pradesh
12th
2009 — 2010
Skills
- Team Management
- Employee Relations
- Customer Satisfaction
- Sales Management
- Team Leadership
- Process Excellence
- Inbound Marketing
- Marketing Communications
- Performance Management
- Service Delivery
- Customer Service
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