Wasima Rashid

About Wasima Rashid

Patient, hard-working, detail-oriented, and aspiring Marketing, Management Professional; knowledgeable in customer service, computer applications, and policies and procedures.

Experience

1. Client Solutions Manager

   SHI International Corp.

   Jul 2022 — Present · Somerset, NJ, US

   Act as the dedicated customer point of contact for focused IT solutions.• Forge strong relationships with customers, internal SHI departments, and OEM sales teams.• Drive SHI solutions adoption and growth through recurring scheduled meetings, proactive identification of new SHI solutions offerings, and proposing competitive pricing for all offerings.• Research, position, and present comprehensive pricing quotes based on dedicated customer requirements, including new hardware, software, and associated services.• Propose competitive pricing quotes for SHI Solutions and finalize new IT solutions within current accounts.• Actively manage customer maintenance and support renewals through customer engagement, focusing on expanding the business relationship.• Manage the customer ordering process, ensure swift and accurate entry of purchase orders, and provide timely updates to customers and all relevant parties.• Actively participate in assigned training and team meetings to stay updated on focused IT solutions.• Collaborate with Outside Sales, customers, vendors, and internal teams through conference and team calls.• Handle problem resolution by managing product returns, invoicing questions, and customer concerns.

Education

• Berkeley College

  A.A.S., Health Services Administration

• Seton Hall University

  Bachelor of Business Administration - BBA, Business Administration and Management, General