Wasim Shaikh

WORK HISTORY

EDUCATION

ABOUT WASIM SHAIKH

Hospitality and Hotel Management Professional with 9+ years of valuable experience, working with Luxury Hotels like Taj Mahal Palace Mumbai,JW Marriott Mumbai, Juhu and ITC Grand Central,Mumbai and now currently working with Hilton in United Kingdom on a senior leadership role of Operations Manager. Efficient in providing quality guest service through diligent management and encouraging more via meaningful interactions and effective guest engagement and service. Major skills include: Front Desk Management/Reception: Overseeing multiple front desk activities, including resolutions of guest queries, arrivals and departures, promotion of products and services, on-call management, guest and reservation management, bookings, and payment collection. Guest Service: Excelling in guest management, by providing exceptional and customised services to guests arriving at the hotel, creating a sense of comfort, and making them feel safe, informed and important. Hotel Occupancy Management: Keeping a track of occupancy for hotel rooms, conference halls and assigning rooms to guests as per availability, while considering reservations, check-ins and check-outs and overseeing entire supervision, aiming at 100% occupancy rate. Revenue Management: Handling cash, and payment collections at the time of check-in and check-out, as well as advance payments and settlements, while cooperating with Accounts team. Promotions and Sales: Briefing guests about the ongoing promotions and proposing customized services and upselling them, by perceiving their interest, thereby increasing revenue. Cross-Functional Coordination: Collaborating with multiple teams including repair services, accounts, complaint resolution, senior management, and food & beverages team, to ensure 100% guest satisfaction and facilitate smooth operations of the property. Report Management: Developing and maintaining daily reports based on occupancy rate, guest documentation, number of bookings, and payment collections, and informing the Senior Management.Interested in a managerial level position with a leading hospitality brand. Reach out at w••••••••@yahoo.com to discuss suitable collaboration opportunities.