Wasif Rahman

Senior Implementation Manager (Sme) @AAMCO Transmissions and Total Car Care

Chicago, IL, US

Responsibilities:As senior implementation manager, I work as a liaison between operations and the technology team, I ensure the smooth implementation and training of technology solutions, both internally and externally. I provide recommendations for improving processes and software and serve as an advisor to technology and training resources to ensure accuracy. I have delivered shop management software training in partnership with our team and helped create training resources and assist with the development of business reporting in Salesforce. As we used Salesforce, in-house CRM tools, and MS Tools to create dashboards, status reports, and provide trend analysis reports to management teams at the corporate and store level. I play a key role in the testing and validation of software solutions by providing input on test cases and scenarios and serving as an operations subject matter expert. I also work with support and training teams to develop workarounds for identified issues and contribute to the creation of end-user documentation and training materials.

Illinois State University

BS

College of DuPage

Associate's degree