Wasif Mohammed

Infrastructure Administrator - End User Computing @Fair Computers

Mississauga, ON, CA

Incident & Outage ManagementCoordinated and led enterprise-wide response efforts during major system outages and high-priority incidents, providing expert Tier 3 technical support and ensuring minimal operational disruption to PRP services.• End-User Computing (EUC) DeploymentDirected the implementation and lifecycle management of end-user computing devices, ensuring technical compatibility, system integrity, and seamless integration within the PRP environment.• Software Packaging & Automated DeliveryDeveloped, tested, and deployed enterprise software packages using Admin Studio, SCCM, Microsoft Endpoint Manager, Intune, and Software Centre, supporting automated delivery to physical and virtual endpoints.• Endpoint Vulnerability & Patch ManagementLed vulnerability and patch management processes by coordinating timely updates, antivirus deployments, and hardening protocols to align with PRP IT Security standards.• Desktop Imaging & Lifecycle ManagementDesigned and maintained standard desktop images using SCCM OSD, including rigorous testing and controlled deployment via established change management protocols.• Administered VMware Horizon 8 Virtual Desktop (VDI) Helped maintain the VMware Horizon 8 virtual desktop system by updating master images and managing user settings. Used tools like ThinApp, App Volumes, and FSLogix to make sure virtual apps and user profiles worked correctly.• Security and Vulnerability ManagementHelped protect devices from threats by ensuring regular updates and virus protection. Took part in tasks like patching, encryption, and other security efforts to follow PRP IT standards.• Desktop Image ManagementBuilt and tested standard desktop images using SCCM OSD. Made sure the images worked well before deployment and kept them updated through a formal change control process.

JNTUH College of Engineering Hyderabad

Bachelor's degree