Waseem Shaikh
Manager - Customer Success at BrowserStack
- Role
- Manager, Customer Success at BrowserStack
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Waseem Shaikh
Currently employed at BrowserStack as Manager Customer Success with skills for Relationship building + conducting QBR + running Selenium Automation Tests & Appium Tests also. This helps me to Onboard + Troubleshoot my customers. Also, this ensures the end user gets a better ROI on their subscriptions. Since with me the Onboarding/Troubleshooting is attained in the 1st interaction itself.
Experience
Manager, Customer Success
Apr 2023 — Present
Developed SOP for C-level connect with Customers for better engagement.Created ready reference documents for team members in order to increase product understanding.Managing team of 3 for high touch customer engagement + SOP for Early warning in case of tricky renewals.Customer Technology persona mapping + SOP for understanding Long term goals.
Education
Watumull Institute Of Electronic Engineering And Computer Technology
Bachelor's degree
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