Wasay G.

IT Support Specialist @Renewal by Andersen Metro & Midwest

Hayward, CA, US

Administered Office 365, including user provisioning, license management, and troubleshooting to maintain uninterrupted collaboration and communication• Managed onboarding and offboarding processes, including presenting new hire orientations to ensure seamless integration into the organization.• Managed user accounts and permissions in the Active Directory, ensuring proper access control and security.• Diagnosed and resolved hardware, software, and network-related issues to minimize downtime and enhance productivity.• Delivered end-user support and training for various devices and applications, ensuring effective technology usage.• Managed help desk tickets, providing timely resolutions and escalating complex issues as needed.• Installed, configured, and maintained operating systems, software applications, and IT equipment.• Conducted regular system updates and backups to maintain security and functionality.• Monitored system performance and troubleshot issues, ensuring optimal operational efficiency.• Resolved connectivity issues for both internal and external users, maintaining uninterrupted access.• Contributed to IT projects, including system upgrades and migrations, to improve infrastructure.• Collaborated with vendors and stakeholders for procurement and implementation of technology solutions.• Established and managed the organization\'s IT asset inventory, tracking procurement, deployment, and decommissioning of devices and software licenses for optimized resource utilization

Ohlone College

Certificate of Achievement, IT Service and Support

Ohlone College

Certificate of Accomplishment , National Security Agency of Academic Excellence in Cybersecurity Education

Ohlone College

Certificate of Accomplishment , Cyber Security

Ohlone College

Certificate of Achievement , System Administration/Administrator

Ohlone College

Associate of Science - AS, Computer and Information Technology/ Network Administration