Waruna Chandana

WORK HISTORY

EDUCATION

SKILLS

ABOUT WARUNA CHANDANA

Dynamic and accomplished IT professional with career spanning over 18+ years with global exposure across multiple domains & technologies• Program Management & Delivery - 12+ years of successful program & project management providing delivery leadership to complex programs with 200+ man teams in Healthcare & Insurance domain with world\'s top leading clients from United States • Stakeholder Management - 15+ years of successful communication and engagement with leading telco & health care industry top senior executives• Strategic Leadership - Proven ability to lead complex & process driven projects from US & UK over 10 + years. Ability to start new initiative as a trendsetter with training, structuring and implementing governance models for mission critical IT teams• Service Mindset & Positive Attitude – Lead and drive IT Service Management projects with following the best practiced in industry in a dynamic style with highly motivated manner. Service excellence was top most priority which brought Client Delight Index to a higher level based on the delivered better service with in SLAs.• Operations - Successful record of directing day to day operations of business support programs, 24 x 7 Mission Critical production operations & support on 2nd level application support and development teams deployed at Offshore technology center• Business Development - Experienced in technical presales, and proposal development with sharp estimations for ITSM projects• Transition Management - Lead multi-disciplined and multicultural follow-the-sun teams through critical Transitions of telecommunication.• International Exposure – Onsite & Offshore working experience with managing different platforms from US, UK, India and Sri Lanka