Warrenda K.
Healthcare Administrator B.S.
- Role
- Priority Access Supervisor at Emory University Hospital
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
Experience
Priority Access Supervisor
Mar 2024 — Present
Supervise a team of 43 agents in Operator Services Processing Emergency Codes •Coaching, Training & Development Provide timely performance feedback to agents • Payroll UKG • Oversee the daily operation for High volume call center ( call volume daily) • Process improvement • investigate and problem solve Patient and clinic complaints • Annual performance appraisal • Efficiently resolve customer challenges. • Monitor calls for quality • Maintain quality control/satisfaction records to improve customer service. • Involved in the recruitment, interviewing and recommendation of potential candidates • Analyze and interpret daily reports to identify areas of process improvement
Education
Savannah Technical College
Associate's Degree, Business Administration Technology
2007 — 2009
Bethel University of Tennessee
Bachelor of Science, Organizational Leadership
2015 — 2017
Savannah Technical College
Diploma of Education, Medical Insurance Specialist/Medical Biller
2005 — 2007
Western Governors University
Master's Degree, Healthcare Administration
2024 — 2025
Google pour les pros
Professional Certificate, Project Management
2022 — 2023
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