Warren Bond

About Warren Bond

A highly skilled senior-level technical account manager with 10 years of expertise in…

Experience

1. Manager, Systems Engineering Ais

   TD SYNNEX North America

   Aug 2015 — Present · Clearwater, FL, US

   Warren jointed Tech Data in Aug 2014 as Manager, Systems Engineering. Warren is responsible for strategic direction and day-to-day operations for the Advanced Infrastructure Systems Engineers. More specifically Warren works closely with Microsoft, IBM, Lenovo, McAfee, Intel, Watch Guard, Veritas and Dell focusing on sales enablement and solution selling servers, storage, networking, power, and client systems. Warren comes to Tech Data with over 20 years’ experience in the IT industry. • Managed associate level to senior level system engineers supporting IMB Hardware/Software, Lenovo, Oracle, Brocade, HPi, and Symantec. Team of 25 both locally and virtually in Costa Rica• Developed, managed and met financial metrics averaging 58 Million a quarterly while setting smaller goals for team achievement and support from Sales & Marketing• Annual compensation budget over 1 Billion and came in under budget, lowest TAE in entire department, doing more with less • Consolidated reporting from five sources (Cisco Phone, Avia Phone, SAP, BW, and spreadsheet) into Tableau Weekly TS360 measurable report.• Increased live answer rates from 74% to 95% while decreasing abandon on hold rates from 25% down to 6.25%• Implemented productivity improvement process and reporting tracking finding a 3 % increase in availability time and reducing time to order by 5% saving 8 minutes a day for 20 engineers. • Managed team in charge of Tech Data’s Solution Center team – Square Foot, 6 Million in products from over 40 Vendors (EMC, Cisco, Dell, HP, Symantec, Vmware, Oracle, IBM, Apple, Microsoft, Lenovo, and more)• Lead pipeline calls for IBM, Oracle, Dell, & IBM and Pre Sales Strategic Technical Partner Calls• Integration team member Avnet Technical Solutions & Tech Data Advanced Infrastructure Solutions going from 6k to 15k employees and 26 B to 35B in revenue• (Warren’s Weekly Wisdom) providing quick tips and shortcuts for MS Office suite products

Education

• ITIL Foundations v3, ITIL Foundations

  ITIL, Infrastructure Libiary

  2007 — 2007

Skills

• Purchasing
• Management
• Networking
• Project Planning
• Virtualization
• Strategy
• Server Architecture
• Service Delivery
• Vendor Management
• Business Process Improvement
• Cloud Computing
• Crm
• Itil
• Project Management
• Disaster Recovery
• Pmp
• IT Service Management
• Leadership
• Account Management
• Change Management
• Customer Relationship Management (Crm)
• Negotiation
• Sales
• Training
• IT Strategy
• Solution Selling
• Program Management
• Integration
• Enterprise Software
• Data Center
• Mergers
• Competitive Analysis
• IT Management
• Cross-Functional Team Leadership