Warren Wilcock
Dir. Solutions Delivery at Swiftly
- Role
- Director Solutions Delivery at Swiftly
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Warren Wilcock
Cloud advocate and technology expert focused on customer experience and business…
Experience
Director Solutions Delivery
Feb 2024 — Present · US
Education
American School
Graduate, Independant
2003 — 2006
Springville High SchoolAmerican School
High School Diploma
University of Chichester
Master of Arts - MA, Professional Media Composition
2020 — 2022
Skills
- Saas
- Salesforce.com
- Customer Support
- Cti
- Enterprise Software
- Customer Insight
- Management
- Team Leadership
- Cross-Functional Team Leadership
- Telecommunications
- Strategic Partnerships
- Service Delivery Management
- Business Process Improvement
- Leadership
- Account Management
- Solution Selling
- Workforce Management
- Customer Retention
- Professional Services
- Lead Generation
- Customer Service
- Contact Centers
- Vendor Management
- Software Project Management
- Crm
- Acd
- Contact Center Expert
- Strategy
- Training
- Customer Satisfaction
- Customer Relationship Management (Crm)
- Software Consulting
- Telephony
- Customer Engagement
- Customer Oriented
- Quality Assurance
- Process Improvement
- Competitive Analysis
- Customer Experience
- Call Centers
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