Warren S

About Warren S

I have worked for Delta airlines since May 1990. Since that day I have worked my way up…

Experience

1. Senior Business Analyst - IT

   Delta Air Lines

   Sep 2006 — Present

   Gather, document, and maintain business requirements for various projects from initial phase to final implementation, assuring requirements meet DT standards. •Assist in maintenance and communication of project status reports and tracking. •Develop use cases and functional specifications and coordinate the capture of process models and functional testing. •Coordinate and manage user acceptance testing. •Act as a liaison, translator, and communication bridge between non-technical Delta project stakeholders and the Delta Technology development team. •Assist Delta Field Support & Learning in establishing end user training. •Act as an “iRise” mentor to other Delta Technology business analyst.(iRise is new software designed for business requirements gathering and product simulation.) •Track and research software defects using Mercury Quality Center. •Provide project work effort estimations •Create detailed project schedules •Assign responsibilities to contract Business Analysts •Manage Contract Business Analysts. This includes approving time sheets, providing training, reviewing individual status reports, and ensuring that they follow Delta IT methodology. •Product Manager for Shopping and PNR related functionality

Skills

• Flights
• Business Process Improvement
• Test Cases
• Aviation
• Functional Specifications
• Business Requirements
• Microsoft Office
• Project Management
• Visio
• Sdlc
• Sales
• Management
• Airports
• Marketing
• Team Leadership
• Test Planning
• Sales Management
• Proposal Writing
• User Acceptance Testing
• Business Analysis
• Quality Center
• Training
• Operations Management
• Airlines
• Requirements Gathering
• Hp Quality Center
• Research
• Regression Testing
• Customer Service
• Process Improvement
• Six Sigma
• Testing