Warren Phillips

Customer Care Manager @Aatel Communications Inc

Hamilton, ON, CA

Team Leader and Developer, Customer Service Management, Sales Management, Customer Relationship Development and Management, Process Improvement, Reporting and Analysis, Training and Development of staff. Development and management of a team of more than 10 staff and technicians. Foster and maintain a top tier customer care relationship with an extremely diverse group of clients. Problem solve customer concerns while balancing the interests of the company and its shareholders. Provide for continuous improvement and policy/procedural changes to maintain or improve the workflow of the department. Develop and maintain policy and procedure of an active and growing team while caring for the personal career growth of its members. Reach or exceed target KPI\'s in the areas of Customer satisfaction, conflict resolution, service turnaround time and depth of services provided.

Fanshawe College

Architectural Technology