Warren Cho Heath
Director of Inhouse Technology @Parloa
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WORK HISTORY
Director of Inhouse Technology @Parloa
Berlin, DE
Leading all aspects of IT strategy and infrastructure for Parloa, a fast-scaling AI-native SaaS company. Responsible for the technology foundations that enable a distributed, high-performance team to operate with speed and confidence. Hold security sign-off authority across the business environment, including vendor procurement reviews and endpoint security operations, with product and engineering security managed separately within the technology platforms organisation.• Promoted from Head to Director of Inhouse Technology in January 2026, reflecting expanded strategic ownership across the organisation.• Driving AI integration into operational workflows, enhancing automation and internal productivity across the business.• Holds security sign-off authority for the business technology estate, including the ability to block procurement or implementation on security grounds, while collaborating with the technology platforms team on broader organisational security posture.• Leading vendor consolidation and cost-optimisation initiatives to ensure lean, effective software spend aligned with growth.
EDUCATION
University of Essex
History and Philosophy BA, History
ABOUT WARREN CHO HEATH
I build the technology foundations that let high-growth companies move fast without breaking things.Currently Director of Inhouse Technology at Parloa, an AI-native SaaS company redefining customer conversations, where I own IT strategy, infrastructure, and the internal tools that power a distributed, high-performance team. I hold security sign-off authority for the business environment, covering procurement reviews, endpoint security operations, and the organisational technology estate. My focus is creating environments where engineers ship with confidence and every operational layer scales ahead of the business.Over 15 years in tech, I\'ve operated across the full spectrum, from hands-on infrastructure management to directing global teams and $15M+ software portfolios. At Wayfair, I led a 50-person global support organisation across 9 offices and 16 time zones, drove SLA attainment to 95%, and cut cost-per-ticket from $59 to $26. As Head of Digital Workplace Tools, I stewarded a $15M software budget, piloted generative AI (Slack GPT, Google Duet), and delivered $600K in savings within six months.Earlier in my career, I managed enterprise-scale infrastructure at Timico, handling endpoints and 5,500 servers, and built my leadership foundations progressing from Service Desk Coordinator to Service Delivery Manager at Wirebird in London.What connects all of it: I approach technology as a strategic lever, not a cost centre. I build teams that outlast me, processes that scale without me, and strategies that earn executive trust.Core focus areas: IT Strategy & Governance · AI & SaaS Transformation · Global Team Leadership · ITIL & Service Excellence · Cost Optimisation · Vendor & Portfolio Management
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