Warren Gordon

About Warren Gordon

I have several years of experience in leadership and training roles in multiple industries. I have built a comprehensive skill set that effectively motivates internal and external shareholders, attaining optimal results.In my personal sphere, I am an author and a public speaker. I am currently working on forthcoming books meant to encourage, uplift, and entertain those who read them. My public speaking is served as a combination of both motivation and inspiration, relevant to the designated audience. Topics often are centered on self-improvement and empowerment.I am passionate about continued growth, personally and professionally. I have thrived in multiple work environments, having been a mainstay in hybrid and remote structures for the majority of my career. As fortunate as I have been to have experienced the journey so far, I am anxious for the chapters that still have yet to be written. I am self-driven and determined to be successful in whatever I set my focus upon.

Experience

1. Senior Customer Success Manager

   Paycor

   Jan 2024 — Present

   Serving as an advocate resource, managing customer engagements, while meeting or exceeding company KPIs.Fielding customer’s business needs and providing customer feedback to internal shareholding departments.Connecting customers to relevant resources to improve overall customer experience.Enrolling customers in our customer referral program, identifying product usage gaps or additional product needs, and securing ROI during pricing discussions.Leading with empathy to an improved customer experience, alignment, and trust.Manage responsibilities and de-escalations using various retention risk measures, business impact and operational dashboards.Identify potential risk and establish an action plan to address known risk factors and collaborate with cross-functional partners.Collaborate with Sales to expand revenue within the customer base.Partner with internal escalation teams for efficient, high-quality resolutionPossess an understanding of Paycor’s product roadmap

Education

• Bowling Green State University

  Bachelors, Interpersonal Communications

  2000 — 2004

• Colorado Technical University

  Master's degree, Business

  2018 — 2020