Warner Okereke

About Warner Okereke

Experienced in client relationship management and service delivery across financial…

Experience

1. Customer Success Manager

   Fortra

   Dec 2022 — Present · US

   Increased customer retention and service adoption through regular meeting cadences, developing holistic customer strategy, resulting in customer renewals worth over $4 million annual recurring revenue (ARR). • A trusted advisor to our customer’s managers and executive sponsors by identifying and engaging key decision makers and stakeholders, resulting in operational success. • The single point of contact and escalation for the customer, personally helping with platform questions, service issues, and overall direction on all operational matters.• Prepared and delivered Service Value Review (SVR) reports to customers on a regular basis which demonstrates the value of our services by highlighting areas of service usage and areas for improvement via careful analysis.• Identified and coordinated opportunities with corresponding sales and solution engineering teams and tracking via HelpSell.• Garnered valuable customer feedback from various customers through Gartner Peer Insight Surveys which helped to move Fortra up in the Cybersecurity rankings.• Communicates product releases/features/capabilities/sun setting/End of Life and drive associated actions or deliverables (e.g- Asset Console feature enhancement, Fortra VM Scanning replacing former Alert Logic PCI scanning solution)

Education

• Wayne State College

  Bachelor of Science (B.S.), Computer Information Systems

  2002 — 2006

Skills

• Social Media Marketing
• Customer Service
• Teamwork
• Banking
• Microsoft Sql Server
• Management
• Team Building
• Windows
• Leadership
• Process Improvement
• Training Delivery
• Software Implementation
• Project Management
• Analysis
• Troubleshooting
• Microsoft Office
• Networking
• Business Analysis
• Html
• Business Process Improvement
• Sql
• Time Management