Warndalyn Harrison-Triche

Supervisor, Health Information @Transcarent

Houston, TX, US

Manages team performance through case audits, maintaining case accuracy within the case database, call audits, weekly case/metric reporting, and regular 1:1 meetings with team members, escalating themes and trends • Evaluate performance metrics and helps facilitate bonus/incentive payments related to said metrics • Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g, coaching, counseling, career development, disciplinary actions) • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention • Conduct on-going quality evaluations of team members, and coach on opportunities to improve • Manages team schedules to ensure adequate staffing to meet operational needs and provides timely reviews and approvals of team\'s attendance • Monitors the overall maintenance of information and tracks data related to customer case status • Supports in driving defined metrics to deliver on customer performance expectations • Collaborate with leadership to refine, improve and develop new policies and procedures to enhance efficiency and effectiveness of the department workflow • Partners with other peers to identify and communicate risks to stakeholders and resolve problems to ensure service quality is maintained at the highest level • Assist with projects as needed and work collaboratively with other departments • Responsible for the onboarding, career development and growth of your team • Advocates for continuous training, learning and development • Develops training tools and updates as needed • Supports in hiring, developing, and retaining top talent

Glen Oaks High

High School Diploma

University of Phoenix

Master of Business Administration (MBA)

Southern University and Agricultural and Mechanical College at Baton Rouge

B.S