Warndalyn Harrison-Triche

About Warndalyn Harrison-Triche

Outgoing, results-oriented Leader with years of experience overseeing multiple tasks and…

Experience

1. Supervisor, Health Information

   Transcarent

   Jan 2025 — Present · Houston, TX, US

   Manages team performance through case audits, maintaining case accuracy within the case database, call audits, weekly case/metric reporting, and regular 1:1 meetings with team members, escalating themes and trends • Evaluate performance metrics and helps facilitate bonus/incentive payments related to said metrics • Partner with People and Culture Business Partners to provide day-to-day performance management guidance to line management (e.g, coaching, counseling, career development, disciplinary actions) • Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention • Conduct on-going quality evaluations of team members, and coach on opportunities to improve • Manages team schedules to ensure adequate staffing to meet operational needs and provides timely reviews and approvals of team\'s attendance • Monitors the overall maintenance of information and tracks data related to customer case status • Supports in driving defined metrics to deliver on customer performance expectations • Collaborate with leadership to refine, improve and develop new policies and procedures to enhance efficiency and effectiveness of the department workflow • Partners with other peers to identify and communicate risks to stakeholders and resolve problems to ensure service quality is maintained at the highest level • Assist with projects as needed and work collaboratively with other departments • Responsible for the onboarding, career development and growth of your team • Advocates for continuous training, learning and development • Develops training tools and updates as needed • Supports in hiring, developing, and retaining top talent

Education

• Glen Oaks High

  High School Diploma

  1985 — 1989

• University of Phoenix

  Master of Business Administration (MBA)

  2012 — 2014

• Southern University and Agricultural and Mechanical College at Baton Rouge

  B.S

  1989 — 1993

Skills

• Microsoft Word
• Team Leadership
• Human Resources
• Budgets
• Customer Service
• Event Planning
• Negotiation
• Microsoft Office
• Sales
• Time Management
• Critical Thinking
• Social Networking
• Administrative Assistance
• Sales Management
• Administration
• Microsoft Excel
• Powerpoint
• Hotels
• Real Estate
• Access
• Outlook
• Strategic Planning
• Team Building
• Management
• Marketing
• Training
• Customer Satisfaction
• Public Speaking
• Adobe Acrobat
• Social Media
• Teamwork
• Banking
• Marketing Strategy
• Communication
• Microsoft Outlook
• Leadership
• Leadership Development