Harsh Wardhan

About Harsh Wardhan

As a proactive Cloud Infrastructure Administrator at Accenture, I manage desktop configurations, device compliance, and endpoint security within a Windows Cloud Infrastructure environment. I specialize in technologies like Microsoft Intune, Azure Active Directory, MECM, Endpoint privilege management, Incident management and ServiceNow, with hands-on experience in application deployment, configuration management, and hybrid environment troubleshooting.I hold certifications including MD-102 (Microsoft 365 Certified: Endpoint Administrator Associate) and BeyondTrust Endpoint Privilege Management Administrator. I actively work with the EPM team, handling incidents related to admin privilege elevation using BeyondTrust, ensuring secure access while maintaining compliance. I also coordinate with the Change Management team to support smooth implementation of changes within the EPM ecosystem.My track record includes 100% SLA compliance, zero escalations, and a CSAT score of 4.40/5. By integrating OneNote for documentation, I’ve streamlined ticket resolutions and improved knowledge retention across teams.I collaborate closely with SMEs, shift leads, and the senior team members, adhering to Zero Tolerance Parameters and participating in daily stand-ups to maintain operational excellence. My approach is client-focused and security-driven, aiming to minimize disruptions through effective issue resolution and continuous improvement.I’m passionate about endpoint security, cloud device management, and evolving enterprise infrastructure. Let’s connect to explore ideas, opportunities, and innovation in IT infrastructure services.

Experience

1. Infra Managed Service Analyst

   Accenture

   Nov 2025 — Present · Gurugram, IN

   Manage endpoint configurations, compliance, and security across Intune, Azure AD, MECM, and BeyondTrust EPM.Lead change management and problem management activities, ensuring smooth implementation with minimal impact.Guide and support associates in resolving complex incidents and improving technical workflows.Oversee EPM operations, including privilege elevation and secure access controls.Collaborate with SMEs and cross-functional teams to optimize service delivery and reduce recurring issues.Uphold strict IT security and ZTP compliance across all operational tasks.

Education

• DAV Public School Dhanbad

  Intermediate, Science

• P. K. ROY MEMORIAL COLLEGE, DHANBAD

  Bachelor of Arts - BA, English Literature (British and Commonwealth)