Waquar Ansari
AMCC | Team leader | Operations | LSSYB | Leadership
- Role
- Assistant Manager Customer Care at TP
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Waquar Ansari
talks #ideas #leadership #teamplayer #mangement
Experience
Assistant Manager Customer Care
Sep 2024 — Present · Kolkata, IN
As a team leader operations at Teleperformance - Lead multiple teams, including the primary chat support team and Escalation Team, ensuring smooth service and high performance- Manage processes from start to finish, ensuring teams follow SLAs and improve workflows- Handle complex customer escalations, resolving issues quickly to improve customer satisfaction- Focus on performance, quality, and efficiency, ensuring service delivery is top-notch- Mentor and train team members, helping them grow and perform better- Consistently meet and exceed targets, maintaining high service standards across all teams.
Education
Jai Prakash Vishwavidyalaya
Bachelor's degree
2012 — 2015
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